Legal and compliance
Grievance redressal
A clear escalation process and the designated grievance contacts will be published here before launch.
Draft placeholder: This page must be reviewed and completed with the actual regulated entity, lender relationships and operating policies before the website is made public.
1. How to raise a grievance
Final approved information for this section will be added before launch.
2. Acknowledgement and resolution timeline
Final approved information for this section will be added before launch.
3. Grievance officer
Final approved information for this section will be added before launch.
4. Escalation to the regulated lender
Final approved information for this section will be added before launch.
5. Regulatory escalation
Final approved information for this section will be added before launch.
6. Complaint tracking
Final approved information for this section will be added before launch.